Identifying the System ID, Dongle Serial Number and Dongle Type on Avid Editing Products

///Identifying the System ID, Dongle Serial Number and Dongle Type on Avid Editing Products

Identifying the System ID, Dongle Serial Number and Dongle Type on Avid Editing Products

A useful guide from Avid showing how to find the Avid System ID…

Introduction:

Avid uses a unique Identifier, known as the System ID to track ownership of its products. When contacting Avid Support, the System ID for the Avid product you are requesting support for will be requested by the Avid Customer Support representative. This article aims to show you how to find the Avid System ID for Avid Editor Products including Media Composer, NewsCutter, Symphony, and Xpress products.

Identifying the System ID:

There are two methods you can use to identify the System ID on Avid Editorial products:

The visual method

This method requires that you have access to the Avid platform to visually read the System ID from the Application Key or Dongle used to protect the Avid software product. Over the years Avid has used three different technologies for the dongles used to protect the Avid products: Apple Desktop Bus (ADB), Parallel Port, and more recently USB Port dongles.Each Dongle supplied with an Avid Editing product will have the dongle Serial Number and System ID attached to the dongle with an adhesive label. With the Parallel dongles, the label is normally attached directly to the dongle body. With USB dongles, the label is attached to a tag which is then attached to the dongle. In some cases Avid Support may also require information about the dongle type itself especially when trying to resolve dongle compatibility issues. On each Dongle there will be two numbers printed on the body of the unit – Avid may also request the SRB (hardware type) number in addition to the System ID and Dongle Serial Number.

The photographs below illustrate examples of each of these technologies and where the System ID and the dongle hardware type is located on each.

Late model Avid USB port type SafeNet Sentinel dongle with attached
white tag indicating the System ID and Serial Number and, in the second image, the underside of the dongle with the SRB (Hardware type) number.

Avid USB port type Sentinel/Duo/Eve type dongle with attached white tag indicating the System ID and Serial Number and, in the second image, the underside of the dongle with the SRB (Hardware type) number.

Avid Parallel port type dongle with white label clearly indicating the System ID and Dongle Serial Number.

Avid Dongles have always shipped with a label of some sort, indicating the System ID for the product and the Serial Number of the dongle itself, however sometimes the label becomes worn and illegible. The systems might also be installed such that the dongle is inaccessible. In such cases, Avid provides two utilities that can be used to “read” the contents of the dongles and derive the System ID electronically.

Electronic Method
Dongle Dumper and, more recently, Dongle Manager are two utilities that can be quickly used to derive the Avid System ID information from Dongles attached to a particular Avid Editor product. One of these utilities will be installed in the following path on any Avid Editor platform:

Windows:
C:Program FilesAvidUtilitiesDongleDumper or
C:Program FilesAvidUtilitiesDongleManager

Mac:
Mac HD > Applications > Utilities > Avid Utilities > DongleDumper
Mac HD > Applications > Utilities > Avid Utilities > DongleManager

Dongle Dumper showing System ID information

Dongle Manager showing System ID information

If for any reason these utilities have not been installed on an Avid Platform,
Avid Dongle Manager for Mac and Windows platforms can be obtained here:
www.avid.com/dongle
or
http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=244743

By |2016-10-29T08:56:03+00:00January 27th, 2011|Categories: Support, tips|Tags: , , , , , |1 Comment

One Comment

  1. bermarte March 23, 2011 at 2:42 pm - Reply

    I am an owner of an old avid-xpress; few years ago the dongle stopped to work..2 use the machine i had to buy an equivalent system just to be able to move the dongle from a machine to another..i’ve been trying to find a solution for years and avid didn’t help at all nor did the company where we bought that avid..i’m still trying to find a solution…
    For this reason i am using now a sw without a dongle..this is my job and avid created really big problems to us; these kind of problems ruin your activity/job/life UNLESS you can spend (AGAiN) other money.
    AViD of money!!! stupid brainless capitalsm and usless dongles

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