Support
Benchmark quality support from the industry professionals
From a standalone system to facility-wide installations. We support you every step of the way
Industry professionals appreciate the importance of high-quality support and, during the last ten years, we’ve worked hard to establish a benchmark reputation by which others are judged. We are 100% focussed on broadcast, post production and e-media applications – nothing else.
Support Services
Whether you're a freelancer or run a facility, root6 offers a support contract to meet your requirements. There’s just one number to call. No voicemail. No call-centre nightmare. We understand that when you’re paying for support, you want it quickly and efficiently. Your job – and ours - depends on it. That may be an old fashioned view but it works.
All root6 support contracts also include access to the root6 Knowledgebase, an exclusive section of our web site containing a wealth of hints, tips and valuable information.
Workstation Support
Silver Support
- Telephone response from a qualified technician within 4 business hours
- Email request for response
- Instant access to root6 Knowledgebase
Gold Support
As Silver but with:
- Immediate telephone response
- Onsite visit by qualified technician within 4 business hours (inner London only)
- Preferential pricing for spares, hire and site visits
Gold Plus Support
As Gold plus:
- extended hours cover (6-10pm Mon-Fri, 10am-8pm Sat-Sun)
Platinum Support
For mission-critical collaborative working environments using Unity, LANshare or TerraBlock SANs. As Gold Plus but with site-wide cover capped at 10 systems
Remote Support
Often remote support access can quickly resolve an issue and, following an initial set up fee subject to network connectivity, all root6 customers get this benefit.
SAN Support
root6 has unrivalled expertise the design and implementation of SANs in the broadcast and post environment. We can support your SAN, even if we didn’t install it.