Although we describe our workstations by the name of the host
software, e.g. Avid, Final Cut, Adobe etc, the manufacturer maintenance
contract typically only covers telephone support for the elements
of the workstation alone. This typically removes the computer, monitors,
network adapters (fibre, Ethernet) and many other peripherals.
root6 workstation support provides telephone support to cover
all workstation and peripherals. Once we have diagnosed the problem
we can attempt to resolve it through remote connection, site visits
or even bench repairs at our office. If the system is irreparable
we will then manage the appropriate RMA service through the respective
manufacturer. Quite literally it is one call, one number to manage
your repairs and queries.
root6 provide three levels of support. Select the level most
appropriate to your requirements:
Silver Support
- Business Hours cover 9am-6pm
- Telephone response from Qualified Technician within
4 business hours
Cost £25.00 per system pcm (min 12 months)
Gold Support
As Silver with the following extras:
- Telephone response from Qualified Technician within
1 Business hour
- Preferential pricing for spares, hire and
site visits
- Multi-System Discount (see right)
Cost £70.00 per system pcm (min 6 months)
Gold Plus Support
As Gold with the following extras:
- Telephone response from Qualified Technician within
1 Business/Extended Hour
- Extended hours cover 6pm to 10pm Weekdays excluding
holidays and 10am to 8pm Weekends and holidays excluding
Christmas Day
- Additional Discount for taking Manufacturer Maintenance
Cost £95.00 per system pcm (min 6 months)
Working Hours/Site Visit Rates/Bench
Repairs
Business Hours:
Onsite - £ 80 ph - Bench Repairs £ 45 ph
9am to 6pm weekdays excluding holidays
Extended Hours:
Onsite - £ 95 ph 6pm to 10pm Weekdays excluding holidays
Onsite - £ 120 ph Weekends and holidays excluding Christmas
Day
Out of Hours:
POA
This represents all times not defined above
Workstation Integration - £ 350
When you purchase a turnkey system
from root6 we offer a full integration service to build and
test your system. This service extends once the system is delivered
to your premises with 1 months Gold support inclusive.
Multi-System Discounts
Discount is represented as the
number of systems in support multiplied by 2.5%. This discount
begins from the second system. For example:
2 systems will get 5% Discount
10 Systems will 25% Discount
Once 20 systems are reached i.e.
50% discount the discount structure is capped at 50% for all
systems thereafter.